Q & A
ORDERING & TIME FRAMES..
The product you are looking to purchase should advise you in it's description, whether or not it is in stock. In stock items should take no longer than 7 days to reach you. All designs with a 'pre-order' note in the description should take up to 14 days to reach you. (Max time frame)
Already placed an order? If you haven't yet received your despatch email, know that I am working very hard to get your goods to you within the given time frame. (Stated in confirmation email)..
Once your items have been posted, you will receive a despatch email.
If you want to return something, please make sure it is sent back exactly the same way it arrived. You must return your item within 14 days from the date on your despatch email. For customers outside of NZ/Australia, you have 28 days from the date on your despatch email. For hygiene reasons, I ask that you try on your items over your underwear. Exchanges are accepted on the basis that they are faulty/broken (must have picture evidence).
RETURNING AN ORDER..
1-Send through an email (email@example.com) explaining your issue with photo evidence. I will have a brief chat with you and decide whether it is fit for a return.
2-From there you will be issued with a return number and an address. Repack your item into an appropriate parcel, just like you received them. Attach/Write clearly the returns label I issue you with. Take it down to your local post office and ask for proof of postage (receipt) and hang on to this.. (This will be your proof of return, should you need it). Feel free to flick an email through to bring the return to my attention.
CARING FOR YOUR PURCHASE
Your Cove Republic items are handmade & should be treated with care.
TO PROLONG THE LIFE OF YOUR SWIMWEAR:
Hand wash in cold water after use in salt/chlorinated water
Do not “ring out” to dry. Hang or lay flat in a shaded area
Avoid rough surfaces & overly chlorinated pools
TO PROLONG THE LIFE OF YOUR CLOTHES/ACTIVEWEAR:
Machine wash on cold and hang/lay to dry in a shaded area.
Avoid rough surfaces & do not tumble dry/iron.
*All measurements are a guideline relating to our own fit specifications and industry standards.
|Size rang (NZ)||Bust (cm)||Waist (cm)||Low Hip (cm)|
North & South Island - $7 (Tracked/No signature required).
FREE SHIPPING ON ORDERS OVER $100
- $11 (Not tracked)
-$29 (Tracked/No signature required)
FREE SHIPPING ON ORDERS OVER $150
- $20 (Not tracked)
-$39 (Tracked/No signature)
FREE SHIPPING ON ORDERS OVER $200
- If your country falls outside of our provided list, email firstname.lastname@example.org and I will surely work to figure something out for you!
-Please note Cove Republic is not liable for customs holding/clearance fees in your country. If you choose to reject/refuse delivery due to customs fees there will be a NZD $20 return fee deducted from your refund to cover return shipping due to your refusal.